Technical Support

If you're having difficulty using our products, here is some information and some tips that may help you resolve the problem.

The most common problems are the incompatibility of the remote control and the presence of locks on the gate or garage door receiver. We therefore recommend that you make sure your remote control is on the compatibility list and read your receiver's manual to understand how to disable any locks.


Read the questions and the most common problems and quickly find the answer you need:

Go to the FAQs

Compatible remote controls

If you cannot copy your remote control check whether or not it is compatible:

Go to the list

Copy instructions for remote controls

Watch the copy videos of remote controls:

Go to videos

Useful tips

•  Make sure there are no walls between you and your 1Control SOLO.
•  Position your SOLO at least 1 meter from the ground.
•  Consider the most critical situations, such as arrival by car from the road.
•  The package contains supports to fasten it to a wall or pole.

Contact us

If you do not find an answer to your problems, please contact one of our operators:

Contact us