Technical Support

If you are having difficulty using our products, on our Help Center you can find guides and tips that can help you solve your problem:
Go to the Help Center

Contact us

If you don't find an answer on our Help Center, contact one of our operators. We will ask you some preliminary questions to understand the details of your problem or request:

Contact us

Voice command & CarPlay / Android Auto guides

Siri (iOS 17)
Siri - Remote opening (iOS 17) *
Alexa *
Google Home *
Apple CarPlay *
Android Auto *

*LINK accessory must be installed

Compatible remote controls

If you cannot copy your remote control check whether or not it is compatible:

Go to the list

Copy instructions for remote controls

Select the brand of your remote control to view the video.

Fixed Code remote control copy

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Read the questions and the most common problems and quickly find the answer you need:

Go to the FAQs - SOLO
Go to the FAQs - DORY

Useful tips

The most common problems are the incompatibility of the remote control and the presence of locks on the gate or garage door receiver. We therefore recommend that you make sure your remote control is on the compatibility list and read your receiver's manual to understand how to disable any locks.

•  Make sure there are no walls between you and your 1Control SOLO.
•  Position your SOLO at least 1 meter from the ground.
•  Consider the most critical situations, such as arrival by car from the road.
•  The package contains supports to fasten it to a wall or pole.