If you are having difficulty using our products, on our Help Center you can find guides and tips that can help you solve your problem:
Go to the Help Center
If you don't find an answer on our Help Center, contact one of our operators. We will ask you some preliminary questions to understand the details of your problem or request:
Contact us
Quick Guide SOLO
Positioning Guide SOLO
Installation Guide DORY
Quick Guide LINK
SOLO KIT wiring schemes
Quick Guide LOCO
Data sheet WHY
Siri Shortcuts
Alexa *
Google Home *
Apple CarPlay *
Android Auto *
*LINK accessory must be installed
If you cannot copy your remote control check whether or not it is compatible:
Go to the list
Select the brand of your remote control to view the video.
All logos and brands on this site belong to their rightful owners. 1Control s.r.l. is not in any way affiliated to the owners of such logos and brands
Read the questions and the most common problems and quickly find the answer you need:
Go to the FAQs - SOLO
Go to the FAQs - DORY
The most common problems are the incompatibility of the remote control and the presence of locks on the gate or garage door receiver. We therefore recommend that you make sure your remote control is on the compatibility list and read your receiver's manual to understand how to disable any locks.
• Make sure there are no walls between you and your 1Control SOLO.
• Position your SOLO at least 1 meter from the ground.
• Consider the most critical situations, such as arrival by car from the road.
• The package contains supports to fasten it to a wall or pole.
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