FAQ
Here you can find answers to frequently asked questions regarding our products.
Here you can find answers to frequently asked questions regarding our products.
The "1Control" app is absolutely free and downloadable from the Apple iPhone and Google Android stores.
No, SOLO has no additional costs
The purchase of additional users and channels can be made directly from the "1Control" app.
The cost is € 5 for adding users and € 10 for adding a channel.
No, SOLO uses Bluetooth LE 4.0 technology and an internet data connection is not necessary
SOLO and SOLO MINI do not require professional technical skills and do not have cables to be connected.
SOLO EVO can be used with batteries or it can be connected to a 12-24V AC/DC power source.
One SOLO is able to control up to 4 gates or garages
Of course, there is no limit to the number of SOLOs which can be controlled from one smartphone
Yes, it is safe, thanks to the protection of a 8-digit PIN
Typically a smartphone can simultaneously manage, depending on the model, from 3 to 6 Bluetooth devices. So there is no problem to use SOLO when connected to the Bluetooth headset or car Bluetooth
Yes, SOLO does not affect your remote controls, you can continue to use them.
LINK is only compatible with SOLO 2nd Generation devices.
SOLO 1st Generation devices use the app called "1Control SOLO" with a gate icon, while SOLO 2nd Generation devices use the app called "1Control" with the 1C symbol icon.
Users who own a 1st Generation SOLO can continue to use it normally.
The app to use to control it is called "1Control SOLO" and is available at the following links: App Store - Google Play Store
If you are having difficulty using our products, on our Help Center you can find guides and tips that can help you solve your problem:
Go to the Help Center
If you do not find an answer to your problems, please contact one of our operators: Contact us