FAQ

Here you can find answers to frequently asked questions regarding our products.

How much does the 1Control app cost?

The "1Control" app is absolutely free and downloadable from the Apple iPhone and Google Android stores.

Is there a monthly or yearly cost to use SOLO?

No, SOLO has no additional costs

How much does it cost to purchase additional users and channels?

The purchase of additional users and channels can be made directly from the "1Control" app.
The cost is € 5 for adding users and € 10 for adding a channel.

Do you have to have an internet data connection to use SOLO?

No, SOLO uses Bluetooth LE 4.0 technology and an internet data connection is not necessary

Does it need to be installed by a professional?

SOLO and SOLO MINI do not require professional technical skills and do not have cables to be connected.
SOLO EVO can be used with batteries or it can be connected to a 12-24V AC/DC power source.

How many gates or garages can I control with one SOLO?

One SOLO is able to control up to 4 gates or garages

Is it possible to manage and control more than one SOLO unit with the same smartphone?

Of course, there is no limit to the number of SOLOs which can be controlled from one smartphone

Is SOLO safe?

Yes, it is safe, thanks to the protection of a 8-digit PIN

Can I use SOLO while I am connected to the Bluetooth headset or car Bluetooth?

Typically a smartphone can simultaneously manage, depending on the model, from 3 to 6 Bluetooth devices. So there is no problem to use SOLO when connected to the Bluetooth headset or car Bluetooth

Can I use SOLO along with my old remote controls?

Yes, SOLO does not affect your remote controls, you can continue to use them.

Is the new Wi-Fi LINK accessory compatible with my SOLO gate opener?

LINK is only compatible with SOLO 2nd Generation devices.

How do I know if my SOLO is 1st or 2nd generation?

SOLO 1st Generation devices use the app called "1Control SOLO" with a gate icon, while SOLO 2nd Generation devices use the app called "1Control" with the 1C symbol icon.

I have a 1st Generation SOLO, will it continue to work?

Users who own a 1st Generation SOLO can continue to use it normally.
The app to use to control it is called "1Control SOLO" and is available at the following links: App Store - Google Play Store

Didn't find the right FAQ for your case?

If you are having difficulty using our products, on our Help Center you can find guides and tips that can help you solve your problem:
Go to the Help Center

If you do not find an answer to your problems, please contact one of our operators: Contact us