Here you can find answers to frequently asked questions regarding our products.

How much does the 1Control app cost?

The "1Control" app is absolutely free and downloadable from the Apple iPhone and Google Android stores.

Is there a monthly or yearly cost to use 1Control products?

Products dedicated to individuals (eg SOLO, DORY, LINK, ...) have no additional or recursive costs. The ACCESS and ENTRY devices dedicated to companies, on the other hand, provide for monthly fees.

How much does it cost to purchase additional users and channels?

The purchase of additional users and channels can be made directly from the "1Control" app.
The cost is € 5 for adding users and € 10 for adding a channel.

Do you have to have an internet data connection to use SOLO and DORY?

No, SOLO and DORY use Bluetooth LE 4.0 technology and therefore an internet data connection is not required. However, if you want to open remotely or with voice commands, you need to use the Hub LINK with a Wi-FI connection.

Does it need to be installed by a professional?

1Control products do not require professional technical skills and have no cables to connect. They can therefore be installed by everyone without having to modify your gate or door.

How many gates or garages can I control with one SOLO?

One SOLO gate opener is able to control up to 4 gates or garages.

Is it possible to manage and control more 1Control devices with the same smartphone?

Of course, there is no limit to the number of devices which can be controlled from one smartphone.

Are the products safe?

Yes, all products use the most advanced encryption algorithms in the world and are protected by an 8-digit PIN,

Can I use SOLO and DORY while I am connected to the Bluetooth headset or car Bluetooth?

Typically a smartphone can simultaneously manage, depending on the model, from 3 to 6 Bluetooth devices. So there is no problem to use SOLO and DORY when connected to the Bluetooth headset or car Bluetooth

Can I use SOLO along with my old remote controls?

Yes, SOLO does not affect your remote controls, you can continue to use them.

I have a 1st Generation SOLO, will it continue to work?

Users who own a 1st Generation SOLO can continue to use it normally.
The app to use to control it is called "1Control SOLO" and is available at the following links: App Store - Google Play Store

If I am not satisfied with the product, can I request a return?

If you are not completely satisfied with a purchased product, you can return it within 30 days from the date of delivery of the goods for a full refund.
You can start the return procedure by contacting customer support via email at support@1control.it.
The shipping costs for returning the product are charged to the customer. The seller will refund the full amount of the product once the return is received.

Didn't find the right FAQ for your case?

If you are having difficulty using our products, on our Help Center you can find guides and tips that can help you solve your problem:
Go to the Help Center

If you do not find an answer to your problems, please contact one of our operators: Contact us