Shipping by express courier is always free and delivery times are generally 3-4 working days.
We will send you an e-mail confirming the order, then another e-mail at the time of shipment that contains information on the delivery service and the tracking number.
If part of your order is not available for immediate shipment, your order will not be shipped until all items are available.
The duration of the legal guarantee is two years from delivery. If a product, during the period of validity of the Legal Guarantee, manifests what could be a lack of conformity, the customer must contact Customer Service by writing to support@1control.it.
1Control will promptly reply to the communication of the alleged lack of conformity and will replace the Product.
If the service center finds the lack of conformity, any repair / replacement and transport costs to the service center will be charged to 1Control.
The consumer loses his rights under the legal guarantee if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect.
If you are not completely satisfied with a purchased product, you can return it within 30 days from the date of delivery of the goods for a full refund.
If you have encountered problems installing the device or would like assistance, please do not hesitate to contact our technical support by writing to us at support@1control.it
You can initiate the return process by contacting customer support via email support@1control.it or by filling out the form at this link: www.1control.eu/assistance/en/return
The shipping costs related to the return of the ordered product are charged to the customer. The consumer has a period of 14 days starting from the communication of the withdrawal to return the goods.
The seller will refund the full amount within 14 days of becoming aware of the withdrawal by the consumer customer. The refund could be withheld beyond 14 days only until the consumer proves that he has returned the goods or until they have been received by the seller.
If you purchased a 1Control product in a store or on Amazon, you will need to follow the return procedure provided by the retailer.
These Terms and Conditions are drawn up in accordance with Italian law, and in particular with the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 (Consumer Code) on distance selling to consumers.
In the event of disputes in relations with consumers, pursuant to art. 66-bis of Legislative Decree 206/2005 (Consumer Code) the territorial jurisdiction is mandatorily attributed to the consumer's place of residence (or domicile).
Furthermore, the consumer established in Europe can take advantage of the platform made available by the European Commission for the resolution of any dispute arising from the online contract stipulated on the site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
1CONTROL adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link: www.aicel.org/codice-etico-dei-merchant-aicel
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