Replacement
All products sold on our site enjoy the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code which covers any defects of conformity of the items purchased, existing at the time of delivery and which become apparent within 2 years of delivery itself. Any defects or damage caused by accidental events or by the Customer's responsibility for use of the products not in accordance with their intended use, or as a result of normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee.
The Customer may ask, at his choice, the seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller.
The consumer customer has the right to a proportional reduction in the price or to the termination of the sales contract, as provided for by art. 135 bis, paragraph 4, of the Consumer Code and, in particular:
• if the seller has not carried out the repair or replacement within the terms and conditions set out in the Consumer Code, or has refused to bring the goods into conformity;
• if the lack of conformity is so serious as to justify the immediate reduction of the price or the termination of the contract;
• if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or this is clearly evident from the circumstances) that he will not proceed to restore the conformity of the goods within a reasonable period or without inconvenience.
The consumer customer is not entitled to terminate the contract if the lack of conformity is only minor.
To benefit from this guarantee, the customer must report the lack of conformity by communicating with our Customer Service by completing the form at this link www.1control.eu/en/help, indicating the defects and faults found.
Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within one year from the moment the goods were delivered already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity.
1Control will promptly respond to the communication of the alleged lack of conformity and will replace the Product.
If the service center finds the lack of conformity, any repair/replacement costs and transport costs to the service center will be borne by 1Control.
The consumer loses the rights provided for in the legal guarantee if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect.
